At FU XUANINTERNATIONAL TRADING INC, we want you to feel confident when shopping for women’s clothing with us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be unused, unworn, unwashed, and in original condition.
- All tags, labels, and packaging must be intact.
- Items that show signs of wear, damage, or alteration cannot be returned.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate apparel
- Bodysuits
- Accessories that have been opened
- Sale or clearance items (unless defective)
3. Return Process
To request a return:
- Contact us with your order details.
- Provide a description or photo of the item if needed.
- Our team will review your request and provide return instructions.
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered:
- Contact us immediately with your order details.
- We will arrange a replacement or provide an appropriate solution.
Please do not discard the item or packaging before contacting us.
5. Exchanges
If you wish to exchange an item for a different size or color:
- You may return the original item (if eligible) and place a new order.
- Exchanges depend on product availability.
6. Refunds
Refunds are issued once returned items are received and inspected.
Refunds may take several business days to appear in your account, depending on your payment provider.
We reserve the right to refuse a refund if returned items do not meet the required conditions.
7. Order Cancellation
You may cancel an order only if it has not been shipped.
Once shipped, cancellations are not possible, but you may request a return after receiving the item (if eligible).