FAQs — Hong Kong Vision Prosper Trading Limited

Category: Women’s Clothing

1. What products do you offer?

We specialize in women’s clothing, offering a wide range of styles including casual wear, dresses, tops, outerwear, and seasonal fashion items.

2. Where is your company located?

Our company address is:
RMO3, 24/F, Ho King Commercial Centre, 2–16 Fayueng Street, Mong Kok, Hong Kong.

3. How can I contact customer service?

You can reach us via:

• Phone: 00852-62102068
• Email: yangxiaojun730528@gmail.com

4. Do you offer international shipping?

Yes, we support international shipping. Delivery times may vary depending on the destination and local logistics.

5. How long does order processing take?

Orders are typically processed as quickly as possible. Processing time may vary based on order volume and product availability.

6. Can I change or cancel my order?

If your order has not been shipped, you may request a change or cancellation. Once shipped, the order cannot be modified.

7. What is your return and exchange policy?

We accept returns and exchanges for unused, unworn items in their original condition. Please ensure the product tags and packaging remain intact.

8. What should I do if I receive a damaged or incorrect item?

If you receive an incorrect or damaged item, please contact us with your order details. We will assist with a replacement or solution.

9. Do you offer size guidance?

Yes, our size charts are available on product pages. If you’re unsure about sizing, feel free to contact us for assistance.

10. How can I track my order?

After your order is shipped, you will receive tracking information to monitor your delivery status.

11. Do you restock sold-out items?

Some popular items are restocked regularly. Availability may vary depending on materials and production schedules.